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We offers you the option to return an items purchased from Heart & Soul within 7 days of receipt of the same. Please return within 7 days of confirmation from our end in original packing & condition. We would not accept the product which is washed, used or altered.
On receipt of product, if you find outer packing of the product is damaged or tampered with, please contact the courier service immidiately. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
Before returning any product you would requested to contact us. We do not offer a pick-up facility hence you would requested to self-courier the same using reliable courier service.
If payment is made COD, than you need to give your bank details for returns. If it is made by credit card ,than we would return it on your verified bank account.
We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. Shipping cost would be deducted for refund, since we offer free shipping all over India.